1Overview
2Goals
3Transaction
4Personal Questions
5Priorities & Preferences
6Protection
7Additional Info
8Summary
Session Details
How Can We Help You?
Ask the client to explain in their own words why they have come to see you and what they would like to achieve. Listen and capture their language — this becomes the basis for your credit proposal narrative.
Client Goals
Short term — within 2 years
Medium term — 2 to 5 years
Long term — more than 5 years
Specific Financial Goals
GoalTimeframeEstimated Cost
Transaction Type
What are we doing?
Purchase Details
Refinance Details
Compliance — Personal Questions
These questions are mandatory for compliance. All answers must be recorded. If Yes — capture details in the notes field.
Nearest Relative / Emergency Contact
Client 1
Client 2
Client Priorities
What is most important to you in our recommendation?
Attitude towards interest rate fluctuations
Loan Product Preferences
Repayment type
Repayment cycle
Product type
Other features important to client
Protecting Your Financial Position
Additional Information — Compliance Disclosures
Refinance — Debt Consolidation (complete if applicable)
Refinance — Asset Purchase (complete if applicable)
Loan Term Exceeds Retirement Age (complete if applicable)
Future Changes to Circumstances
Potential ChangeStrategy to Meet RepaymentsImpact PeriodFinancial Impact PM
Extended unpaid leave (e.g. parental)
Reduced income
End of contract / loss of employment
Leaving employment
Increased repayments on existing loans
Large expenditure
Medical treatment / illness
Other
Declaration
I/We hereby confirm that we have reviewed this document and that the information contained within is a true, correct, and accurate reflection of our needs, goals, and objectives. I/We confirm we benefit from this financial transaction.
Session Summary — Ready to Save or Print
This summary captures all information entered during the session. Use Print / PDF in the top bar to save as a PDF for the client file in Google Drive. File naming suggestion: YYYY-MM-DD_ClientName_NeedsAnalysis.pdf